A Safeware Protection Plan is a comprehensive insurance policy that will cover your device in the event that certain physical losses occur (many of which are not covered by standard warranties) at home, in the classroom, at work or on the road.  The plan covers against unfortunate happenings such as theft, drops, falls, liquid damage, power surge and more! 


Unlike other plans, there is no limit of occurrences. Coverage does not terminate in the event the unit is damaged beyond repair.  Safeware offers this policy to cover the expenses of repair or replacement of the insured computer. The policy will continue for the repaired unit or is transferable to your replacement unit.



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What perils will be covered?


A Safeware Protection Plan will cover your device in the event of Theft and Accidental Damage resulting from drops, falls, collisions and liquid spills (including submersion).

How much coverage should I get?


We recommend that you insure your equipment at the current retail replacement value. Please refer to the manufacturer's website to see current pricing on the exact, or closest available make and model to what you would like to insure.

Where am I covered?


The standard policy will cover you anywhere in the United States of America (including its territories and possessions), Puerto Rico and Canada


However, the policy does offer International Coverage. Simply select "Yes" in the " Do you travel internationally section" and you will be quoted for World Wide Coverage*. The International Coverage option will protect your device anywhere in the world**.


*Countries listed on the US Department of State Official Travel Warnings site are not eligible for Global coverage. Please click here for a current listing of non-eligible countries.


** Please note that a $200 deductible is applicable on claims occuring internationally.


How often do I have to pay the premium?


All of our policies are paid in full for the selected policy term (1, 2, 3 or 4 years of coverage).

How do I submit a claim?


You can submit a claim one of two ways:


1. You can submit a claim online 24/7 by clicking here.

2. You can call our Claim Center at 1-800-800-1492, Monday to Friday, 9am to 5pm EST.

What is a processing fee?


A processing fee covers the direct costs of producing, fulfilling, mailing and maintaining your policy over the life of the policy. We have consulted with the proper authorities in your state and feel the amount is fair and reasonable for the services rendered. This fee is in addition to any commission we may generate for producing the policy.


*Fees are applicable in the following states: AK, CA, ID, IL, KS, MD, MN, MO, MT, NC, ND, NE, NY, OH, OR, PA, TX, UT, VA, WI

VCU has recommended Safeware, a licensed insurance agency in all 50 states, as its preferred provider of insurance for portable electronic devices. All insurance described herein, including coverage description and premium pricing, is provided by Safeware. VCU is not a licensed insurance agency and is not soliciting insurance nor providing insurance coverage information. If you have any questions regarding this insurance product, including questions regarding coverage or premium pricing, please contact Safeware at 1-800-800-1492.

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