How are claims handled?
In the event you have a claim, call 1-800-800-6132 or file your claim online.
Please note that proof of purchase for your device is required when submitting any claim.
Once your claim has been validated, the Customer Care team will instruct you on how to move forward with service. Depending on the type of device, the claim will be handled one of 4 ways:
Carry-In: You will be instructed to take your device to a local authorized service provided. Covered Products must be delivered and picked up by you at the authorized service center during normal business hours.
Depot: You will be provided with a shipping label for you to ship your failed product to the nearest repair facility. You are responsible for all costs of postage, insurance, packaging and shipping. Your product must be properly protected with bubble wrap or other protective materials. We are not responsible for and have no liability for product damaged in shipping. Your repaired product will be mailed back to you at no charge.
Express: You will be mailed a shipping box and return label with instructions for you to ship your failed product to a designated repair facility. Return postage of your repaired product is covered by the plan.
Replacement: You will be shipped a replacement product once claim has been validated. You will be require to ship the defective device back to the plan administrator. Failing to ship the defective product may result in you being charged for the replacement device.