Claims Center



Questions? Call 1-800-800-1492!

Standard Damage Claims


Theft Claims

  Report damage claims to our office immediately following the loss. Click here to report a claim.    

Report theft claims to our office immediately following the loss. Click here to report a claim.


  Safeware will provide a pre-paid shipping label to send the damaged unit to a repair facility for diagnostics and repair*.    

In the event of theft, be sure to report the incident to the local Police Department and obtain a copy of the police report. The report must include the make, model and serial number of the stolen property. If the theft occurred while overseas please obtain a translation of the report.



Once received, the unit will be assessed by a technician. If the unit is repairable it will be repaired and returned to you with all shipping charges being covered by your Safeware policy.

If the unit cannot be repaired, your device will be replaced with one of like kind or quality. If a like kind and quality replacement is not available, you will receive a claim payment equivalent to the cost of a like kind and quality replacement at the time of claim.


*Claim process can vary depending on type of equipment. For questions regarding the claims process for a specific device, please contact us at 1-800-800-1492.


Required documentation for any theft claim:

1. Statement of Events (form to be provided)

2. Proof of Ownership

3. Police Report

Once the required documentation has been received, thefts claim will be settled in one of two ways:

1. A replacement unit of like kind and quality

2. A claim payment equal to that of a like kind and quality unit available for purchase on the retail market, less any applicable deductible.



Things To Remember


* Be sure to keep receipts and your affected equipment, including any upgrades performed after purchase.
* Do not proceed with any repairs until your claim has been reported and instructions provided.
* Don't forget to update your policy in the event of a theft or total loss damage claim! Simply update your policy in the self service section of this site or call one of our licensed agents at 1-800-800-1492






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