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Standard Damage Claims
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iPhone Damage Claims
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Report your claim to our office immediately following the incident. |
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Upon receipt of your claim notification, our Claims Center will provide to you viemail an overnight shipping label. |
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Safeware will dispatch a box to bring the damaged unit to a repair facility for diagnostics and repair*. |
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Once received, simply pack up your damaged iPhone and either drop the package at a UPS drop box, or any UPS store. |
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Once repaired the unit will be shipped back to you with all shipping charges being covered by your Safeware policy.
*Process can vary depending on type of equipment.
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Once the damaged iPhone is received and examined a claim payment will be issued for your policy coverage amount, less your deductible. Coverage amounts are based on AT&T's replacement policy for current customers.
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All Theft Claims
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Report theft claims to our office immediately following the loss. You can report a claim online, or call 1-800-800-1492. |
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Required documenation for any theft claim:
1. Statement of Events
2. Proof of Ownership
3. Police Report
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In the event of theft, be sure to report the incident to the local Police Department and obtain a copy of the police report. If the theft occurred while overseas please obtain a translation of the report. |
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Non-iPhone claims are settled in one of two ways:
1. A replacement unit of like kind and quality
2. A claim payment equal to that of a like kind and quality unit available for purchase on the retail market, less any applicable deductible.
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Be sure to have a copy of your proof of ownership for all items being claimed. |
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iPhone Theft claims are always settled based on the policy coverage amount, less your deductible. Coverage amounts are based on AT&Ts replacement policy for current customers. |
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