Saturday, February 28, 2015
 
       
 

You're investing in a new phone...

So don’t be left to pay out of pocket for expensive parts and labor costs! An affordable Safeware Extended Service Plan will provide for repair or replacement of your new product.


 
 
       

 

Safeware covers any smartphone that has been purchased within the last 60 days.


  How are claims handled?

In the event you have a claim, call our Solution Center at 800-800-1492. (Please note that proof of purchase for your device is required when submitting any claim.) Once your claim has been validated, we will instruct you on how to move forward with service.

Depending on the type of device, the claim will be handled one of the following ways:

Carry-In: You will be instructed to take your device to a local authorized service provided. Covered Products must be delivered and picked up by you at the authorized service center during normal business hours.

Depot:  You will be provided with a shipping label for you to ship your failed product to the nearest repair facility.  You are responsible for all costs of postage, insurance, packaging and shipping.  Your product must be properly protected with bubble wrap or other protective materials.  We are not responsible for and have no liability for product damaged in shipping.  Your repaired product will be mailed back to you at no charge.

Express:  You will be mailed a shipping box and return label with instructions for you to ship your failed product to a designated repair facility. Return postage of your repaired product is covered by the plan.

Replacement: You will be shipped a replacement product once claim has been validated. You will be require to ship the defective device back to the plan administrator. Failing to ship the defective product may result in you being charged for the replacement device.

 
 

 

If you you have any questions about your Safeware Insurance Policy or the claims process, call one of our product protection specialists at 800-800-1492.
 

 
 

Have questions about coverage or claims? Visit our FAQ page here.

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