What is covered?

 

SafewareESP for cell phones and smartphones are available in 2 & 3 year terms. These plans provide coverage in the event your device suffers mechanical or electrical failure, even those resulting from normal use.

 

In addition, the SafewareESP plan for phones INCLUDES ADH. This enhances your coverage to also protect against operational failure from drops, liquid spills and water damage.

 

Click here for summary terms & conditions.

 

*There is a 30 day waiting period to file ADH claims from the date you purchase your extended service plan.

How are claims handled?

 

In the event you have a claim*, call 1-800-800-1492 or file your claim online.

 

Please note that proof of purchase for your device is required when submitting any claim.

 

Once your claim has been validated, the Customer Care team will instruct you on how to move forward with service. The SafewareESP cellphone and smartphone plans are replacement plans. You will be shipped a replacement product (when applicable) once claim has been validated. You will be require to ship the defective device back to the plan administrator. Failing to ship the defective product may result in you being charged for the replacement device.    

 

*There is a 30 day waiting period to file claims from the date you purchase your extended service plan.

Is there a deductible?

 

Yes. There is a $50 per incident deductible.