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COMMON QUESTIONS

Revive Gaming Protection is more than just your extended warranty. It's either 1 or 2 years of coverage and one replacement for each of your 3 eligible gaming accessories you've chosen to protect.

The Revive Gaming Protection Plan overs 1 or 2 years of coverage. Providing protection for 3 gaming accessories. This includes (Mice, Keyboards, Controllers, and Headsets).

There are no deductibles or services fees included with the Revive Gaming Protection Plan.

It’s easy! Visit our home page at www.safeware.com and click “Report a New Claim.” Or click on “New Claim” at the bottom of the page. You can also Chat with us in real time to provide the necessary details of initiating a claim. If you’d prefer to speak to someone directly, you can call our Solution Center at 1-800-800-1492, Monday - Friday, 8:00am to 6:00pm EST. A Customer Relations Specialist will walk you through the claim filing process.

Accidental Damage from Handling, also known as ADH, is defined as an unexpected and unintentional external event, resulting in physical damage to the covered product. Examples of ADH include, but are not limited to drops, falls, cracked screens, liquid spills, and liquid submersion.

Call our Solution Center at 1-800-800-1492, Monday - Friday, 8:00am to 6:00pm EST. A member of our Solution Center team will walk you through the cancellation process.

Upon purchasing your Revive Protection Plan, you should have received an email confirmation that include a Declarations Page and copy of the Terms and Conditions.

 

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