What happens if I have a total loss (damaged beyond repair) or theft?
In the event of a total loss, we will need to see proof of ownership in order to validate the customer’s claim and issue a replacement. In the event of theft, the customer needs to provide a police report (filed within five days of the theft), proof of ownership, and a statement of events for validation.
What is considered proof of ownership?
Proof of ownership can include receipts, canceled checks, or credit card receipts. We do recommend that you keep your proof of ownership for your equipment alongside your Safeware Insurance Policy.
How will you replace my product if the manufacturer no longer makes it?
In the even that a product is out of production, we will replace the customer’s product with a “like kind and quality” unit, based on the retail market availability at the time of the claim.
How is insurance different from the manufacturer’s warranty coverage?
Insurance complements the manufacturer’s original warranty. The warranty on a customer’s machine will service failures and mechanical breakdown, while a Safeware insurance policy covers accidental damages, power surges, theft and certain natural disasters.
What is accidental damage?
Accidental damage is defined as an unexpected and unintentional external event, resulting in physical damage to the insured equipment. Examples of accidental damage include, but are not limited to drops, falls, collisions, liquid spills, and submersion.
What if my computer is custom built, or a clone model?
In order for us to accurately replace equipment if a loss were to occur, we will need proof of ownership for each individual item used to build a customer’s computer system. The proofs of ownership must be given to us prior to policy inception.
Am I covered for losing or misplacing my product?
Mysterious disappearance is not covered. In the event of a theft, a police report that includes the serial number of the stolen unit must be filed within five days of the theft.
Is my software covered by the policy?
Only the factory installed Operating System is covered by Safeware.
When purchasing a policy, how much coverage should I get?
In order to receive the maximum benefits of a Safeware plan, we recommend that our customers insure their product (including all hardware accompanying it) at its full retail value.
What if your total hardware value exceeds your policy limit?
The total amount of coverage on a customer’s policy is the maximum that they will be reimbursed in the event of a total loss or theft. If a customer wants to be insured for their product’s full retail value, they should contact the Safeware Solution Center at 1-800-800-1492 to increase their coverage amount. (Please note that customers can only raise their coverage amount before a total loss or theft.)
Does Safeware accept ACH payments?
Safeware can accept ACH payments. For details, contact our Solution Center at 1-800-800-1492, Monday - Friday, 9:00 AM to 5:00 PM EST.
How do I cancel my Safeware Plan?
Call our Solution Center at 1-800-800-1492, Monday - Friday, 9:00 AM to 5:00 PM EST. A Customer Service Specialist will walk you through the cancellation process.