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If you’re sending in a Chromebook for repairs, deprovisioning is important. If your device hasn’t been deprovisoned by your team, it cannot be fully tested and repaired by a technician. This could lengthen the time for repair or result in the inability to thoroughly test the success of a repair. 

After your school Chromebook has been fully repaired and returned, it can be re-enrolled and assigned to its original owner.

Click here for additional resources on the deprovisioning process. 


How Are Claims Handled?

Depending on the type of product, the claim will be handled one of the following ways:

You will be instructed to take your device to a local authorized service provided. Covered products must be delivered and picked up at the authorized service center during normal business hours.

You will be provided with a shipping label for you to ship your failed product to the nearest repair facility. Your product must be properly protected with bubble wrap or other protective materials. We are not responsible for and have no liability for product damaged in shipping. Your repaired product will be mailed back to you at no charge.

You will be sent a shipping label with instructions to ship your failed product to a designated repair facility. Return postage of your repaired product is covered by the plan.

You will be shipped a replacement product once the claim has been validated. You will be required to ship the defective device back to the plan administrator. Failure to ship the defective product may result in you being charged for the replacement device.

The Solution Center team will arrange for a technician to come to your home to assess the problem and perform the repair if possible.

If you have an additional question or want to talk to a Safeware representative directly, contact our Solution Center at 800-800-1492, Monday - Friday, 8am - 6pm EST.