Safeware Offers Fitness Extended Warranty Solutions Designed to Help Your Customers Plan for the Unexpected
With more than 40 years of experience providing protection solutions, you can rest assured you have the right partner in Safeware.
Parts and labor, mechanical & electrical failure, day one power surge, and no deductible or service fees.*
Safeware partners with servicers across the nation to provide on-site repair.
We offer customized programs with Labor Only, providing the flexibility your fitness business needs.
We only partner with A-Rated carriers to ensure every program is financially sustainable and protected for the long term.
Looking for commercial options, we will structure a program to meet your unique business needs.
Have a question or concern? No problem. With Safeware, you'll have dedicated support to ensure your program is a success.
*Exclusions and Limitations apply. Please see terms and conditions for complete coverage details. Terms available by calling 1-800-546-2109.
While they go by many names, each of these terms refers to the same type of added coverage for your fitness equipment. Most fitness manufacturers offer some type of standard warranty on their products, but it is usually limited in both what it covers and how long the coverage is offered for. Very simply, “protection plans” / “extended warranties” expand both coverage options and length for your equipment.
Claims can be filed online here via mobile device or computer, or by phone by calling 800-800-1492.
To initiate a claim, you will need to provide your last name, telephone/email, and your zip code.
Additional information needed to complete your claim: Make Model Serial Number Date of incident Photos and/or videos of the damage.
If you purchased your fitness equipment from a partnering retailer, as soon as your fitness equipment is installed your Safeware coverage begins. If you are purchasing your fitness equipment from an ecommerce platform, your Safeware Protection Plan begins on the date of purchase. More information: Although Safeware Fitness Protection Plans begin on day one, claims covered by an active manufacturer’s warranty should be filed with the manufacturer. Check out your manufacturer's warranty to see what benefits are and are not available to you as any responsibility of the manufacturer falls under the manufacturer's warranty.!
Safeware’s Fitness Protection Plans have many coverage benefits including:
Safeware’s Labor Only Fitness Plans cover the same areas as Safeware Fitness Protection Plans, but the coverage benefit is simply limited to the labor costs associated with the repairs in those areas. Safeware’s Labor Only plans were created to compliment long-term Parts warranties from the manufacturer.
With these plans, Safeware covers the labor cost to perform repair jobs for your fitness equipment. We'll cover any of the trip charges or travel fees, associated taxes, and anything the technician might run into such as tolls or ferry fees along the way.
For Labor Only Plans, the customer and/or the manufacturer pays for the parts.
These plans are transferable to a new owner in the event that you sell your equipment.
We aren’t in the business of “gotchas” or hidden policies and want to be as transparent as possible. You can view a complete list of items not covered in the T&Cs, but some of the most common reasons are:
Safeware does not cover:
The cost of plans will depend on the type of equipment, the number of years of coverage provided, and the type of coverage purchased. Please contact your local Safeware partner to find out more.
Safeware Fitness Protection Plans can be added to your fitness equipment up to 60 days after installation. Contact your fitness retailer to purchase a plan.
Currently Safeware fitness protection plans are unable to be extended after the coverage has completed.
Safeware’s Fitness Product Protection plans provide peace of mind for your new investment and have many coverage benefits including battery coverage, power surge, normal wear and tear, accidental damage, "Gap Coverage" on lesser warranty parts, and transferability to new owners. Ultimately though the decision to purchase a protection plan is a personal one that will differ from person to person based on their preferences, needs, and overall level of risk tolerance.
Before making your decision, it is a great idea to check the warranty company’s reputation, how long they have been in business, and if they are backed by a strong underwriter.
Looking at a company’s online reviews using platforms such as Facebook, Google, or BBB can give you great insight when deciding if you should purchase a specific extended warranty.
Many issues can arise with fitness equipment that may require repair or replacement of certain parts. A few of the most common issues with fitness equipment include belt breaks, worn-out bearings, and pedal failure.
The majority of extended warranties provide protection for a period longer than the original manufacturer’s warranty. Some extended warranties may also include wider coverage and additional benefits.
The majority of Fitness Protection Plans/Fitness Equipment Extended Warranties cover mechanical and electrical parts.
A common feature of Fitness Extended Warranties includes in-home service (having a technician come to your home to repair or replace your equipment) rather than you having to take or ship your equipment to a service center.
It is important to read the terms and conditions before purchasing any extended warranty, this will give you an understanding and knowledge of the service you are purchasing and if it matches your wants and needs.
To maintain fitness equipment, it is very important to follow the manufacturer's instructions as each piece of equipment comes with its own unique set of rules. The manufacturer’s instructions will also include proper cleaning and lubrication methods for the equipment. Here are a few general guidelines:
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Safeware has a nationwide network of authorized servicers. Click here to apply!
Safeware has combined our time-tested insurance with a polycarbonate shield for the ultimate damage protection.
Safeware partners with the leading Asset Management companies in the nation. This includes seamless MDM management.
In the new remote landscape, having a quality tech support partner can reduce your workload and increase up-time.
Turn your old devices into cash or credit. Retired devices can be sold allowing money to be added back into your budget.